Frequently Asked Questions

For Ben’s Outlet, having the lowest possible prices isn't just a slogan or catch phrase; it's our philosophy and the foundation of our business. Our dedicated staff work tirelessly scouring international markets to find you the best deals, with the highest possible quality at the cheapest possible price. At Ben’s Outlet we will never post a sale unless we genuinely believe it is a fantastic product at an amazing price.

Just click on the red "Add To Cart" button and you will be redirected to the checkout page. If you are a first time customer, you will be asked to register an account, after which you can place an order with your credit card or Paypal.

New deals are posted several times a week and available while supplies last. Most of our items have limited quantities so get it while it’s hot.

Nope. Sorry. You snooze you lose.

We accept Paypal, Visa, Mastercard, American Express, and Discover

Extremely. Your credit card number is transmitted by SSL encryption directly to a secure electronic vault. At no time is your credit card information ever stored on our servers.

Yes, you can place as many orders as you wish.

No. We don't charge any sales tax unless your product is shipped to an address in NY or FL State.

Please checkout using the Paypal option if you'd like your order shipped to an address that is different from your billing address.

If your order has already been submitted, so has the shipping address, and it cannot be changed. Once your order has been approved by our secure systems, we do not manually update information to ensure and protect your credit safety.

If the address you entered is not correct, don't panic...Just let us know your new address. Your item will be returned to us and we will reship it back out to the correct address.

Our ambition is to ship your order as soon as possible often the day after it was ordered. Depending on USPS/UPS's delivery times, where you live and the amount of orders we have to ship, delivery time varies between 3-10 business days.

Patience! It can take up 5 business days for items to ship.

No. Our sincerest apologies to all of our Ben’s Outlet brethren who are outside of the continental US, but at this time we only ship within the lower 48 states.

No. Our sincerest apologies to all of our Ben’s Outlet brethren who live internationally, but at this time we only ship within the United States.

Most packages contain a packing slip included with the contents of your order. Packing slips contain your name, shipping address, order number, and a detailed list of your order. The prices are not shown but are available to be seen and printed from your account when logged in.

If your package was processed through your local post office, tracking details may say 'Delivered' once it arrives at their local office, but it may take a day or two to arrive at your address. If you've waited a couple of days and you still don't have the package:

• Check your address to be sure it's correct. Did you remember to include your house, unit or apartment number in your address?
• See if someone else accepted delivery. Check with household members, neighbors, building managers, the mail room, front desk, and anyone else who may have accepted the delivery.
• Look around the delivery location. Carriers sometimes leave packages in a safe, hidden place like on a side porch, in/around your garage, or behind bushes.
• Check for a parcel locker key. If your mailbox is in a cluster box unit (i.e., several mail boxes clustered together) or your package is addressed to a P.O. Box, check your box for a key to a parcel locker where the package may have been delivered.
• Check for a mail hold. If the U.S. Postal Service is holding your mail, your package won't be delivered.
• Look for a notice of attempted delivery. You may find an attempted delivery notice in your mailbox or P.O. Box or on your door. Follow the instructions on that notice to request redelivery or pick up the package.
• Contact the carrier. Ask if they have additional information about the package's location. (Have your tracking or delivery confirmation number handy.) USPS Phone Number: 1-800-222-1811.

Most packages arrive by the estimated delivery date listed in your confirmation email. If you don't receive the package by then, please allow an additional day or two for the package to be delivered. Occasionally a carrier will scan a package as delivered before it arrives at the final destination.

We are a USA owned and operated company located in Florida.

Please email support@bensoutlet.com or click here to contact us.

Once the order has been submitted it usually cannot be canceled. However, we will try to cancel the order if you contact us within 10 minutes of placing your order. In cases where the order cannot be canceled before it is shipped, you can still return the order at no additional charge. Please email support@bensoutlet.com or click here to contact us.

We found that emailing us, is the most efficient, and timely way to resolve customer inquiries. All inquiries are replied to in a timely manner, usually no later than the following business day. To ensure that you receive our reply, add our email address to your address book or trusted senders list. We can assure you that we take all of our customer’s inquiries very seriously and will respond to your questions in a timely manner. Please email support@bensoutlet.com or click here to contact us.

Ben’s Outlet.com is always looking for the best deals for our customers. Feel free to send us a message in the "Contact Us" section of the site and choose the "Vendor Inquiries." Somebody from our team of buyers will get back to you.

No. Sorry. Everyone gets the same low price no matter how many they order because of our phenomenal prices and limited quantities.

Maybe. Please submit an offer through our contact us link and select advertise.

Please submit an offer through our contact us link and select advertise. Somebody from our marketing team will get back to you.

You may return products for a full refund within 30 days of purchase if you are not 100% satisfied for any reason. If you specifically request an exchange and we are unable to replace the item because we are out of stock, you will be issued a refund instead. All materials and accessories must be enclosed, including the manufacturer's box in order for your return to be accepted. We recommend using a carrier like UPS, FedEx or USPS so that you may track your return. Please click here or email support@bensoutlet.com to request an RMA#. You may also want to add our email address to your trusted senders list or address book to ensure that our reply is received by your inbox.

Most of the items sold on Ben’s Outlet are covered under a manufacturer's warranty. The exact length of the warranty can be found in the product description. Please contact the manufacturer to apply warranty.

Refunds generally show up within 5-7 business days, but can take up to 30 days.

Items listed on the site are almost always new, in original packaging. From time to time, Ben’s Outlet lists deals of refurbished or wholesale packaged items, allowing for even greater savings. The item's condition is listed in the product description.

Sure! Since we cannot guarantee that the item you wish to purchase will still be in stock by the time we receive your return, we advise that you immediately place your order for the item you want. We will refund you for the returned product shortly after it is received.

No. We do not charge a restocking fee.

Factory refurbished products may have been products that were returned to the company which sold the product without any use or defect. Factory refurbished products are tested, certified, re-packaged, and then sold as a factory refurbished products. Often times factory refurbished products are returned to the manufacturer, unused and in working condition due to slight cosmetic damage or incompatibility and generally have nothing wrong with them. Factory refurbished products also include a 90 day warranty period unless otherwise noted, to ensure that the product is defect-free.