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Frequently Asked Questions

Checkout

  • Why do you only feature limited quantities of products at a time? I want more!
    For Ben’s Outlet, having the lowest possible prices isn't just a slogan or catch phrase; it's our philosophy and the foundation of our business. Our dedicated staff work tirelessly scouring international markets to find you the best deals, with the highest possible quality at the cheapest possible price. At Ben’s Outlet we will never post a sale unless we genuinely believe it is a fantastic product at an amazing price.
  • I like today's deal! How do I buy it?
    Just click on the red "Add To Cart" button and you will be redirected to the checkout page. If you are a first time customer, you can checkout as a guest or register an account, after which you can place an order with your credit card or Paypal.
  • When and for how long are these deals posted?
    New deals are posted several times a week and available while supplies last. Most of our items have limited quantities so get it while it’s hot.
  • Can I buy past deals?
    Nope. Sorry. You snooze you lose. while the quantity lasts. If it was a popular item, it just might be featured again….so stay tuned.

Payment

  • What payment methods do you accept?
    We accept Paypal, Visa, Mastercard, American Express, and Discover
  • Is Ben’s Outlet safe?
    Extremely. Your credit card number is transmitted by SSL encryption directly to a secure electronic vault. At no time is your credit card information ever stored on our servers.
  • Do you allow customers to place multiple orders?
    Yes, you can place as many orders as you wish.
  • Do you charge sales tax on orders shipped outside of Florida?
    No. We don't charge any sales tax unless your product is shipped to an address in FL State.
  • Duplicate Charges?
    Clicking the “confirm” button more than once, is a common reason for duplicate orders and charges. If this happens, please send us an email at support@bensoutlet.com. The credit card company’s address verification (AVS) issues are quite often the causes of duplicate charges. Most AVS mismatch issues are due to banks and issuing credit card companies still having an old address on file. If this happens, the bank often puts a hold on the charge, which will be dropped once they see that that order didn’t go through. You will not get charged for an order that was not placed.
  • Can I cancel my order?
    Unfortunately, we are unable to change or cancel an order once it has been submitted. Oh and please, do not tell us you've placed an order by accident. The mad geniuses at Bensoutlet.com tested this and confirmed that this is scientifically impossible.
  • How can I check my order status?
    You can log in to your Bensoutlet.com account and check your order history, where you can easily verify if your order went through. If it's not there, the order did not transmit to us. Give it a try, it'll save you time fretting and it'll save us more email space for our customers with REAL problems. Like a customer who's neighbor's dog ate their package.
  • What payment options do I have?
    We accept PayPal, American Express, Master Card, Visa and Discover. All payment methods require a U.S. billing address. For your protection, your credit card number is safely transmitted by SSL directly to a secure electronic vault, and never stored on our servers. We charge your card as soon as the order is placed, and ship the item as soon as possible, within 14 business days.
  • I’m trying to process an order but I keep receiving an FMF error, what does this mean?
    Error messages are prompted when entering a shipping address different than the billing address associated with the bank &/or credit card being used for payment. If you find yourself guilty of this, it’s ok; we forgive you. Return to the address screen and correct it. Try checking out with PayPal, If you need to ship to a different address.
  • I tried placing an order but it never went through, what is this charge I’m seeing on my account?
    A good indicator that your order has not processed is if you do not receive an Order Confirmation email [assuming that you provided an email when completing the order]. However, To avoid duplicating your order, please contact us to inquire. If your account begs to differ, please be aware that any attempt to place an order triggers a temporary authorization. Temporary authorizations disappear within a few days. Still not convinced? Submit your inquiry by visiting our “Contact Us” page and one of our support team members will respond to you shortly.

Shipping

  • Can I ship to an address other than my billing address?
    Sorry. We can only ship to your billing address. Please make sure the address provided is your current billing address.
  • Can I change the shipping address on my order?
    If your order has already been submitted, so has the shipping address, and it cannot be changed. Once your order has been approved by our secure systems, we do not manually update information to ensure and protect your credit safety.
  • What if I have moved and no longer live at the address on my account?
    If the address you entered is not correct, don't panic...Just let us know your new address. Your item will be returned to us and we will reship it back out to the correct address.
  • How long will shipping take?
    Our ambition is to ship your order as soon as possible often the day after it was ordered. Depending on USPS/UPS's delivery times, where you live and the amount of orders we have to ship, delivery time varies between 7 to 21 business days.
  • My order hasn't arrived, what do I do?
    Patience! It can take from 7 to 14 business days for items to ship.
  • Do you ship to Hawaii Alaska, Puerto Rico or APO/FPO adresses?
    No. Our sincerest apologies to all of our Ben’s Outlet brethren who are outside of the continental US, but at this time we only ship within the lower 48 states.
  • Do you ship outside the United States?
    No. Our sincerest apologies to all of our Ben’s Outlet brethren who live internationally, but at this time we only ship within the United States.
  • Does my package include a receipt?
    Some packages contain a packing slip included with the contents of your order. Packing slips contain your name, shipping address, order number, and a detailed list of your order. The prices are not shown but are available to be seen and printed from your account when logged in.
  • My tracking number shows delivered but I can't find my order.
    If your package was processed through your local post office, tracking details may say 'Delivered' once it arrives at their local office, but it may take a day or two to arrive at your address. If you've waited a couple of days and you still don't have the package: 1) Check your address to be sure it's correct. Did you remember to include your house, unit or apartment number in your address? 2) See if someone else accepted delivery. Check with household members, neighbors, building managers, the mail room, front desk, and anyone else who may have accepted the delivery. 3) Look around the delivery location. Carriers sometimes leave packages in a safe, hidden place like on a side porch, in/around your garage, or behind bushes. 4) Check for a parcel locker key. If your mailbox is in a cluster box unit (i.e., several mail boxes clustered together) or your package is addressed to a P.O. Box, check your box for a key to a parcel locker where the package may have been delivered. 5) Check for a mail hold. If the U.S. Postal Service is holding your mail, your package won't be delivered. 6) Look for a notice of attempted delivery. You may find an attempted delivery notice in your mailbox or P.O. Box or on your door. Follow the instructions on that notice to request redelivery or pick up the package. 7) Contact the carrier. Ask if they have additional information about the package's location. (Have your tracking or delivery confirmation number handy.) USPS Phone Number: 1-800-222-1811. 8) Most packages arrive by the estimated delivery date listed in your confirmation email. If you don't receive the package by then, please allow an additional day or two for the package to be delivered. Occasionally a carrier will scan a package as delivered before it arrives at the final destination.
  • How long will it take to receive a shipment?
    Delivery timelines vary from item to item. Most orders are processed and shipped within 7 to 14 business days, but on rare occasions can take up to 21 business days. A tracking number will be emailed to you when your order ships. The tracking number may take a few days to update so don’t freak out if your tracking number does not work right away. This tracking number will allow you to check the delivery status of your order. Delivery time varies between 7 to 21 business days.
  • What are my shipping options?
    Currently, we ship by common carrier, and do not offer any specialized shipping options.
  • Can you guarantee delivery of my order by a specific date?
    Nope, sorry. While we will make every possible effort to ensure your order is shipped in a timely manner, we cannot guarantee delivery by a specific date, birthday, anniversary or holiday.

Support

  • Where are you based?
    We are a USA owned and operated company located in Florida.
  • How do I contact you for help?
    Please email support@bensoutlet.com or click <a href="http://www.bensoutlet.com/contact/">here</a> to contact us. If you have a question not answered in this section, please email customer service. Please include your order number in the email, and be sure to add support@bensoutlet.com to your contact list to ensure that you receive our response. Since we answer every email we receive, you may just have a really militant spam blocker.
  • Can I cancel my order?
    Once the order has been submitted it usually cannot be canceled. However, we will try to cancel the order if you contact us within 10 minutes of placing your order. In cases where the order cannot be canceled before it is shipped, you can still return the order at no additional charge. Please email support@bensoutlet.com or click <a href="http://www.bensoutlet.com/contact/">here</a> to contact us.
  • Do you offer telephone support?
    We found that emailing us, is the most efficient, and timely way to resolve customer inquiries. All inquiries are replied to in a timely manner, usually no later than the following business day. To ensure that you receive our reply, add our email address to your address book or trusted senders list. We can assure you that we take all of our customer’s inquiries very seriously and will respond to your questions in a timely manner. Please email support@bensoutlet.com or click <a href="http://www.bensoutlet.com/contact/">here</a> to contact us.
  • What is the response time to a member inquiry?
    Our response time varies between 1 to 3 business days depending on the volume of e-mails. Rest assured we have a dedicated customer service staff that carefully reviews each and every e-mail.

Wholesale

Returns

  • What is your return policy?
    You may return products for a full refund within 30 days of purchase if you are not 100% satisfied for any reason. If you specifically request an exchange and we are unable to replace the item because we are out of stock, you will be issued a refund instead. All materials and accessories must be enclosed, including the manufacturer's box in order for your return to be accepted. We recommend using a carrier like UPS, FedEx or USPS so that you may track your return. Please email support@bensoutlet.com to request an RMA#. You may also want to add our email address to your trusted senders list or address book to ensure that our reply is received by your inbox.
  • Are your products under warranty?
    Most of the items sold on Ben’s Outlet are covered under a manufacturer's warranty. The exact length of the warranty can be found in the product description. Please contact the manufacturer to apply warranty.
  • How long does it take for a refund to show on my account?
    Refunds generally show up within 10 to 14 business days, but on rare occasions they can take up 30 days.
  • Are the items new?
    Items listed on the site are almost always new, in original packaging. From time to time, Ben’s Outlet lists deals of refurbished or wholesale packaged items, allowing for even greater savings. The item's condition is listed in the product description.
  • Can I exchange my item?
    Sure! Since we cannot guarantee that the item you wish to purchase will still be in stock by the time we receive your return, we advise that you immediately place your order for the item you want. We will refund you for the returned product shortly after it is received.
  • Is there a restocking fee?
    No. We do not charge a restocking fee.
  • What does factory refurbished mean?
    Factory refurbished products may have been products that were returned to the company which sold the product without any use or defect. Factory refurbished products are tested, certified, re-packaged, and then sold as a factory refurbished products. Often times factory refurbished products are returned to the manufacturer, unused and in working condition due to slight cosmetic damage or incompatibility and generally have nothing wrong with them. Factory refurbished products also include a 90 day warranty period unless otherwise noted, to ensure that the product is defect-free.

Navigating

  • How is the List Value determined?
    The List Value is a price that Bensoutlet.com found that the same or a comparable product would go for at other retailers. The List Value generally represents the prevailing price at retail, but doesn't indicate the lowest price available anywhere.
  • What condition are the items in?
    Items listed on the site are almost always new, in original packaging. From time to time, Bensoutlet.com lists deals of refurbished or wholesale packaged items, allowing for even greater savings. The item's condition is listed in the "Features" list.
  • Are your products under warranty?
    Many items sold on Ben's Outlet are covered under a manufacturer's warranty. The exact length of the warranty can be found in the "Features" list.
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